Returns & Exchanges
At Duroflex, we are committed to ensuring you enjoy a restful sleep experience. If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy within 10 days of delivery for most products.
Initiate Request
Log into your account and navigate to 'My Orders' to select the item you wish to return or exchange, or contact our customer support team directly.
Quality Inspection
Our logistics partner will schedule a visit to inspect the product's condition, ensuring it is free from damage, stains, or alterations.
Product Pickup
Once the inspection is successful, we will arrange a free pickup of the item in its original packaging along with any freebies or accessories provided.
Refund Processing
After the item reaches our warehouse and passes final verification, your refund will be credited to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing